The TuitionE'S REFUND POLICY
Dear Sir/Madam,
Thank you for choosing The TuitionE and we welcome you to the The TuitionE family!
At TutionE Technology FZC LLC (hereinafter "The TuitionE"/ "we"/ "our"/ "us"), we value the trust of our customers ("Customer(s)"/ "you"/ "your" / "Subscriber(s)") and wish to inform you that you have purchased one of the The TuitionE product/services as set out (here in after referred as "Limited Offer Product(s)"), under a special limited period offer wherein the refund terms mentioned hereunder will apply to your purchase[1] of the relevant Limited Offer Product(s).
Your access to or the usage of the Limited Offer Product(s) shall be governed by the relevant Terms of Use and Privacy Policies of the relevant Limited Offer Product(s) available on the relevant mobile application/website. If you wish to cancel your subscription and/or return the Limited Offer Product(s), you shall be required to submit your cancellation request by writing to operation@tutione.com.
Refund Terms for the Limited Offer Product(s):
- If you newly subscribe after having a free trial class then 50% refund possible for the balance class if we are not able to provide a suitable alternative.
- If you resubscribe and due to some reasons you don't want to continue and we are not able to provide an alternative then we will refund all balance class ducted the discount. You need to send a official email for an refund request to operation@tutione.com. After reviewing your request the transfer will happen in 15 working days.
- No refund will be accepted for the balance class beyond the validity period.
- Any other refund policy, mentioned anywhere on our website or any other place, does not hold true for the Limited Offer Product(s). Refunds for all other product(s)/service(s) offered by TuitionE (which are not specified in Annexures) shall be governed through their respective refund policies/terms of use.
Mode of Refund:
- All applicable refunds shall be processed through online transfer in local currency only, to the source account from where the payment was originally made; a) within a reasonable period of 28 days from the date a written confirmation from our end is provided to you approving the cancellation). In no event, will the applicable refund amount be greater than the amount paid for your purchase. In the event you had availed credit/financing facility while purchasing the Limited Offer Product(s) from us, your refunds shall be processed accordingly with your lender/financing partner.
- If your payment instrument/account through which original payment was made, is not active or does not support refunds, you shall be required to provide other bank account details belonging to you for processing the relevant refund. We shall not be responsible and/ or accountable for crediting refund money to the wrong account due to incorrect details furnished by you. You shall be required to furnish a declaration for transfer of refund to another bank account in the format and manner as may be required by us.
- In case you have not received the refund within the above mentioned 15 days period, then write to us at operation@tutione.com.